c4999 Privacy Policy

2.1 Information You Provide Directly

When you create an account at c4999 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Information about your preferences and preferred language of communication

2.2 Automatically Collected Information

When you use c4999, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Time of site access, duration, and pages visited
• Gaming history and transaction records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information about you may be received from trusted third parties such as identity verification service providers or payment processors. This information is used solely to verify your identity and ensure the security of transactions.

4.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — active on all data transfers
• Databases secured with industry-standard encryption algorithms
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication facility

4.2 Data Retention Period

Your personal information is retained only for as long as necessary to fulfil the relevant purpose or to meet applicable legal requirements. Even after an account is closed, some information may be retained for a defined period due to legal requirements.

4.3 Server Location

c4999's server and data storage infrastructure operates in secure data centers. In some cases, data may be stored or processed in various locations as required to provide the service. In all such cases, the same high standard of security is ensured.

5.1 Permitted Cases for Sharing Information

• Payment Processors: Necessary information is provided to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification Services: For age and identity verification as part of the KYC (Know Your Customer) process.
• Technology Service Providers: Technology companies that support c4999 in operating the platform.
• Game Software Providers: Necessary technical information shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Microgaming.
• Legal & Regulatory Authorities: Where disclosure of information to a government or regulatory body is mandatory under applicable law.

5.2 Third-Party Privacy Obligations

c4999 maintains strict confidentiality agreements with all its third-party partners. Under these agreements, they may only use the information for specified purposes and are obligated to refrain from unauthorized disclosure or use.

6.1 Types and Use of Cookies

• Essential Cookies: Essential for the basic functionality of the site. Used to manage login sessions and security features.
• Functional Cookies: Used to remember your preferred language, game settings, and other personal preferences.
• Analytical Cookies: Used to collect site usage statistics to improve the service. These do not reveal personal identity.
• Security Cookies: Used for fraud detection and preventing unauthorized access.

6.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some site features to not work properly. Essential cookies are required for the normal operation of the site.

9.1 Notification of Changes

• Registered users will be notified by email of any significant changes.
• The updated Policy will always be available on this page.
• Continuing to use the site after a change takes effect will be considered acceptance of the new Policy.
• Adequate notice will be given before any major changes take effect.

9.2 Regular Review

You are advised to review this privacy policy regularly so that you are always informed about how c4999 manages your information. If you have any questions about changes, please contact our support team.